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Frequently Asked Questions

iF you are unsure where we are, we directly behind Mayfield Park in Manchester City Centre.

Check us out on Google maps below:

GETTING STARTED

HOW DO I GET STARTED?

Send the team a message via instagram @urbanreformfit or email urbanreformfit@gmail.com

 

WHERE IS UR BASED?

Urban Reform is based 2 minutes walk from Piccadilly Train Station, and we are directly behind the NEW Mayfield Park. Our Facility is within the Railway Arch on Temperance Street.

Our address is:

106 Temperance street

Manchester

M12 6HR

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General information

CAN I GET CHANGED AND STORE MY BELONGINGS?

At Urban Reform head quarters you can get changed and store all belongings with us at reception, we have very basic changing facilities and currently we do not have shower facilities.

 

 

IS THERE PARKING?

There IS PARKING on the street on Temperance street but this is limited to one side as the other side is double yellow lined. At the times of classes there is space to park up and down the street but you are parking at your own risk. If you want to park within a carpark, there is one located directly next to Mayfield Park which is closest to our facility.

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YOU CAN TRY BEFORE YOU BUY

CAN I TRIAL BEFORE I BUY?

You can trial a session or a number of sessions within a 7 day period if you are brand new to our services. You can request a free trial by messaging the team team or you can click on the form below and complete.

 

 

WILL I BE FIT ENOUGH TO START YOUR SESSIONS?

At UR we have 2 coaches to accommodate the variety of abilities that come to our classes.

It sounds cliché but we all have to start somewhere and why not start at a facility where at the heart of the business there is a plan to support clients to thrive within our facility. We guarantee from your first steps in the facility you will be looked after and we have a process which will make sure you will learn a lot from our team.

 

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STARTING YOUR MEMBERSHIP WITH UR

HOW DO I START A MEMBERSHIP

You will firstly set up by creating a username and password for our booking system know as GOTEAM UP, please save these.

 

Once logged in you can choose from the following memberships.

  • HYBRID WEEKEND PASS- Access to 90 minute Sunday session

  • HYBRID 3- 3 Classes a week (perfect for those new to Hybrid

  • HYBRID UNLIMITED- Access to unlimited classes

 

The steps you will take are:

  • Completion of Screening form

  • Signing a Waiver

  • Setting up payments monthly for our membership which will direct you to GOCARDLESS

Frequently Asked Questions

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Making payments

PAYMENTS AND PROCESSES

If you pay for a membership using our Goteamup system, we use GO-Cardless who will be the middle man to take the monthly transactions. This will then be paid to Urban Reform directly when everything is correct. This process helps to make refunds quickly if the client has made a mistake in the payment process.

Every package is set up as 12 month rolling, which means payments will be taken out on the date you requested monthly, you can stop this at any time by cancelling your Go Cardless and cancelling your membership with GOTeamup. You are not tied into 12 months and it is a rolling month by month payment. Payments are significantly reduced if you do pay for 6 month memberships which is also an option on our booking system.

Why is it 12 month rolling?

This saves you creating the same process every month when you set up a new package, and you can cancel at anytime, you are not tied into 12 months.

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Pausing and Cancellations

PAUSING AND CANCELLING MEMBERSHIPS

How do I cancel my membership?

You can cancel your membership by cancelling the direct debit with your bank. If you pay by recurring card payment, please contact the team @urbanreformfit so we can support you with and we would be keen to hear your reasoning for leaving. 

Important note: You must make sure coaches are notified you are cancelling so we can cancel via your booking app GoTeamUp, otherwise you will continue to receive payment emails.

  • Please note, for all cancellation requests received with less than 7 days’ notice of your billing date, payment may still be taken but will not be refunded. 

What does Pausing a membership mean? 

Pausing your membership is a great way to retain your membership at a discounted rate per month. 

Whether you are going on holiday or returning from injury, pausing means you don’t need to cancel and pay full price  when you come back – so it’s a great way to help you save! 

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Pausing your membership

How do I Pause/UnPause my membership? 

You can pause and unpause your membership by messaging urbanreformbookings@gmail.com the team, please note, all pauses must be processed BEFORE your billing date. With less than 7 days notice, payment may still be taken and will not be refunded. You will be asked to pay a pro-rata portion of your monthly membership when you unfreeze so you can use the gym again straight away.

 

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Pausing and refunds

As a monthly member, can I Pause for free? 

As an Urban Reform member, you are eligible for 2-month’s free pause within a 12-month period. Once you add the pause, your membership will remain active up to your next payment date and then the pause will begin. The pause will end at the end of that billing month. You need to allow at least 7 days to apply the pause to hold an upcoming payment. You can remove the pause at any time, and you will be asked to pay a pro-rata portion of your monthly membership when you unpause so you can use the gym again straight away.

I haven’t used the gym, how can I get a refund? 

Unfortunately, we do not provide refunds for unused memberships. If you no longer wish to be a member of Urban Reform, you must cancel your membership before your billing date. Please note, all cancellation requests must be received BEFORE your billing date. With less than 7 days notice, payment may still be taken.

Get in Touch

If you have further questions about Urban Reform please email urbanreformbookings@gmail.com

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